Welcome to Coo Coo’s Coffee! These Terms of Service outline the rules and policies for using our website, coocooscoffee.com, and for purchasing our coffee, teas, candles, and other products. By placing an order or browsing our site, you agree to these terms. We aim to be fair, transparent, and caffeinated.
All orders must be paid in full at the time of checkout. We accept major credit cards and other secure payment options provided on our site. Orders are processed in the order received and typically ship within 1–3 business days unless noted otherwise.
We offer flat-rate shipping across the lower 48 states and free shipping on orders over $60. We also proudly provide free local delivery within select Jacksonville, Florida zip codes. Full details can be found on our Shipping Page.
Need to return something? We're here to help. Most unused products in original condition can be returned within 30 days. Some items like personalized goods or used wax melts/candles may be ineligible. For more information, visit our Returns & Refunds Policy.
We care deeply about your experience and safety. Please follow all product use instructions, especially for candles and wax melts. Review our Candle Safety Guidelines before using any of our handmade products.
We respect your privacy. Read how we protect and use your information on our Privacy Policy page.
All products are provided “as is.” Coo Coo’s Coffee is not responsible for indirect or consequential damages arising from the use of our site or products. We reserve the right to update or revise these Terms of Service at any time.
Questions? Reach out at support@coocooscoffee.com and we’ll be happy to help. We’re a small batch of friends, after all.
Updated: July 2025 — This Terms of Service page is for Coo Coo’s Coffee, a specialty coffee roastery based in Jacksonville, FL.