SHIPPING:
Coo Coo's Coffee ships via USPS
All products are shipped out after fulfillment. Because most of our products are made to order, production times for each product can vary. We are working hard to ensure the utmost quality of our coffee and your coffee roasts. Please be aware that your favorite coffee and other products might not arrive at the same time or in the same package. We will package and fulfill the orders based on the products ordered and the roast production. Most orders take about 3-7 business days to create and fulfill the order. Then you should add shipping times on top of that. The shipping time depends on your location, but can be estimated as follows:
USA -48, 5-8 business days
We currently are not shipping to Alaska or Hawaii
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at orders@coocooscoffee.com with your order number.
RETURNS
Coffee, at this time cannot be returned for credit or a refund. But please reach out to us if there are any problems with your order or if you are dissatisfied for any reason at all. We will ALWAYS work with you to remedy any issues to the best of our abilities.
Please let us know by contacting us at orders@coocooscoffee.com
Damaged Items:
We’re so sorry if the product you ordered arrived damaged. To help is resolve this for you quickly, please email us at orders@coocooscoffee.com within 48 hours. We will get back to you with a resolution as soon as possible!