Shipping & Local Delivery
Fast processing, clear options, and cozy updates from cart to doorstep. We pack with care so your coffee, tea, candles, and gear arrive ready to enjoy.
U.S. Shipping
Local Delivery (JAX area)
Local Pickup (by arrangement)
Quick links:
Processing Times •
Rates & Methods •
Local Delivery •
Local Pickup •
Tracking •
Damaged / Missing •
International •
Heat & Holiday Notes
Order Processing Times
- In-stock items: usually ship in 1–2 business days.
- Made-to-order apparel: typically 2–5 business days to print & pack.
- You’ll get an email with tracking the moment your label is created.
Business days exclude weekends & holidays.
Rates & Methods
Real-time rates are shown at checkout based on weight, distance, and speed. Common options:
| Method | Typical Transit | Use Case |
|---|---|---|
| Economy / Ground | 2–7 business days | Most orders (beans, tea, mugs, apparel) |
| Expedited | 2–3 business days | Gifts & last-minute needs |
| Priority | 1–3 business days | Heavier orders & faster candles arrival |
Bert’s tip: Candles don’t love hot porches — bring your package inside soon after delivery during warm months.
Local Delivery (JAX area)
- Available for qualifying addresses near Jacksonville / Jax Beach. Eligible addresses will see the Local Delivery option at checkout.
- Window: usually 1–3 days after your order is ready.
- Fee: shown at checkout (often similar to local ground rates).
- We’ll email you a delivery window; please provide gate/entry notes if needed.
Local Pickup (by arrangement)
Prefer to grab it in person? Choose Local Pickup at checkout (when available) and we’ll email pickup details and timing.
- Bring your order confirmation or a photo ID.
- For pop-ups or farmers markets, reply to your confirmation and we’ll try to have it ready at the next event.
Tracking & Updates
- Tracking emails are sent automatically when your label is created.
- Need help? Email support@coocooscoffee.com with your order number.
Damaged, Missing, or Wrong Items
- Damaged in transit: email us within 7 days of delivery with photos of the box and item.
- Missing package: check with neighbors and your carrier first; if still missing after 48 hours, contact us.
- Wrong item: we’ll make it right — snap a quick photo and email us.
International Shipping
We currently ship within the U.S. only. If you’re outside the U.S., email us and we’ll let you know when international opens up.
Address Changes & Cancellations
- Spotted a mistake? Email us immediately — we can usually fix addresses before shipment, but not after.
- Orders enter processing quickly; cancellations are not guaranteed once production starts.
Seasonal & Holiday Timing
- High-volume periods (launches, holidays) may add 1–2 extra processing days.
- Carrier delays are rare but possible during storms and peak season.
Special handling: Coffee ships fresh; candles are carefully cushioned; mugs are boxed to survive the journey. If your order includes mixed items, it may ship in multiple packages.
Last updated: