Help & Policies

Shipping &
Local Delivery

Fast processing, clear options, and cozy updates from cart to doorstep. We pack with care so your coffee, tea, candles, and gear arrive ready to enjoy.

U.S. Shipping Local Delivery (JAX area) Local Pickup
Bert holds a mug under a Brew Is Truth cap — ready to ship good vibes
At a Glance
Ships in 1–2 Days

In-stock items are processed and handed to the carrier within 1–2 business days.

Tracked Every Step

Tracking is emailed automatically the moment your shipping label is created.

JAX Local Delivery

Eligible Jacksonville & Jax Beach addresses see Local Delivery at checkout — typically 1–3 days.

Packed with Care

Coffee ships fresh. Candles are cushioned. Mugs are boxed to survive the journey.

Jump to a section
Processing

Order Processing Times

In-stock items: usually ship in 1–2 business days.
Made-to-order apparel: typically 2–5 business days to print & pack before shipment.
We’ll email you tracking the moment your label is created.

Business days exclude weekends and federal holidays.

Rates

Rates & Methods

Real-time rates are calculated at checkout based on weight, distance, and speed. Common options:

MethodTypical TransitBest For
Economy / Ground2–7 business daysMost orders — beans, tea, mugs, apparel
Expedited2–3 business daysGifts & last-minute needs
Priority1–3 business daysHeavier orders & faster candle arrival

Bert’s tip: Candles don’t love hot porches — bring your package inside soon after delivery during warm months.

Timing

When Will It Arrive?

These are typical in-transit windows after processing — not guarantees. Actual timing depends on carrier volume, distance, weather, and whether items are made to order.

Ground 3–7 days

In transit after processing for most standard shipments.

Expedited 2–3 days

In transit after processing. Good for gifts with a deadline.

Priority 1–3 days

In transit after processing. Best for heavier parcels fast.

JAX Local 1–3 days

After your order is ready for local delivery.

Made-to-order apparel adds 2–5 business days before shipment begins.
Mixed carts (coffee + mugs + apparel) may ship in multiple boxes with different timelines.
Major holidays and storms may extend carrier timelines beyond typical windows.
Local

Local Delivery

Available for qualifying addresses near Jacksonville & Jax Beach. Eligible addresses will see the Local Delivery option at checkout.
Window: usually 1–3 days after your order is ready.
Fee: shown at checkout — often comparable to local ground rates.
We’ll email a delivery window. Please include gate or entry notes in your order if needed.

Check zones: /local-delivery/

Pickup

Local Pickup

Prefer to grab it in person? Choose Local Pickup at checkout (when available) and we’ll email pickup details and timing.

Bring your order confirmation or a photo ID.
For pop-ups or farmers markets, reply to your confirmation email and we’ll try to have it ready at the next event.
Tracking

Tracking & Updates

Tracking emails are sent automatically when your label is created.
Can’t find it? Check your spam folder first, then email support@coocooscoffee.com with your order number.
Issues

Damaged, Missing, Wrong

Damaged in transit: email us within 7 days of delivery with photos of the outer box and the item.
Missing package: check with neighbours and your carrier. If still missing after 48 hours, contact us and we’ll help investigate.
Wrong item: snap a quick photo and email us — we’ll make it right.
International

International Shipping

We currently ship within the U.S. only. If you’re outside the U.S., email us at support@coocooscoffee.com and we’ll let you know when international shipping opens up.

Notes

Address & Holidays

Address mistakes: email us immediately — we can usually fix addresses before shipment, but not after the label prints.
Cancellations: orders enter processing quickly. Cancellations are not guaranteed once production starts.
Seasonal & holidays: high-volume periods may add 1–2 extra processing days. Carrier delays are rare but possible during peak season and storms.

Special Handling

Coffee ships fresh in sealed bags. Candles are carefully cushioned. Mugs are boxed to survive the journey. Mixed orders (beans + mugs + apparel) may ship in multiple packages — you’ll get tracking for each.

FAQ

Shipping FAQ

How much is shipping?

Real-time rates are calculated at checkout based on weight, distance, and speed. Ground, expedited, and priority options are typically available.

When will my order ship?

In-stock items usually ship in 1–2 business days. Made-to-order apparel typically ships in 2–5 business days.

Do you offer local delivery?

Yes — eligible Jacksonville / Jax Beach addresses will see Local Delivery at checkout. Typical window is 1–3 days after your order is ready. See zones: /local-delivery/

Can I pick up my order?

Select Local Pickup at checkout when available and we’ll email instructions and timing. For pop-ups or markets, reply to your confirmation and we’ll do our best to have it ready at the next event.

Where’s my tracking number?

We email tracking automatically when your label is created. Can’t find it? Check spam, then email support@coocooscoffee.com with your order number.

My package shows delivered but isn’t here — what now?

First check with neighbours and around porches or side doors. If still missing after 48 hours, email us and we’ll help investigate.

It arrived damaged — help!

Email photos of the outer box, the packing material, and the item within 7 days of delivery so we can make it right quickly.

Hot weather & candles?

Please bring packages inside soon after delivery in warm months. We pack candles carefully, but sustained heat on a porch can soften wax.

Do you ship to PO Boxes?

Yes — select a method that supports PO Boxes at checkout (shown on eligible methods).

Will items in my cart ship together?

Mixed orders (beans + mugs + apparel) may ship in multiple packages. You’ll receive a tracking number for each shipment.

What’s your returns policy?

See our Returns & Exchanges page for windows, condition requirements, and how to start a return. If something isn’t right, please reach out — we’ll help.

Keep the Vibes Brewing

More from the Site

Returns & Exchanges FAQs Legal Hub Shop Coffee Shop Tea Candles by Christie Mugs Clothing & Gear SBOF Hub Brew Guide Candle Safety
Home Returns & Exchanges Legal Hub FAQs

Last updated:  ·  Questions? support@coocooscoffee.com