Returns & Exchanges

Sometimes it’s not love at first sip (or sniff), and that’s okay.

What You Can Return

• Unopened coffee (within 14 days)
• Unused wax melts or candles (unburned, unwrapped)
• Apparel (unworn, unwashed, within 30 days)
• Unused mugs, totes, and merch

Not Returnable

• Used or brewed items
• Custom, final sale, or digital products

Exchanges

Wrong size? Wrong scent? We’ll help with eligible exchanges—just reach out.

Refunds

Once we inspect your returned item, refunds are processed to your original payment method.

Return Shipping

• Return shipping isn’t covered unless the item is incorrect or defective
• If it’s our fault, we’ll cover the return label

How to Start a Return

Email us at support@coocooscoffee.com with:

• Your order number
• Item(s) you'd like to return
• A quick note (we read every one!)

We’ll reply with next steps within 1 business day.