Returns &
Exchanges
Sometimes it’s not love at first sip (or sniff), and that’s okay. We want you to feel good about every order that lands on your doorstep.
Most non-consumable items — apparel, mugs, unused candles & merch — can be returned or exchanged within 30 days of delivery.
Unopened coffee, tea, and drink mixes must be returned within 14 days of delivery — unopened and in original condition.
All returns must be in new, unused, resellable condition. Used, brewed, burned, or opened consumables are not eligible.
Email us and we typically respond within 1 business day with next steps — and a return label where applicable.
What You Can Return
Not Returnable
Exchanges
Ordered the wrong size hoodie or a scent that’s not your vibe? For eligible items, we’re happy to help you swap for a different size, scent, or product of equal value.
Refunds
Once your return arrives at our roastery, we’ll inspect it within a few business days. If everything checks out, your refund goes back to your original payment method.
Return Shipping
If we sent the wrong item or it arrived damaged, we’ll cover the return label — or replace the item at no cost to you.
For fit, preference, or “just didn’t love it” returns, the customer is responsible for return shipping costs.
How to Start a Return
Send a message to support@coocooscoffee.com — a real person reads every message.
Let us know your order number and which item(s) you’d like to return or exchange.
A quick note about what went wrong or what you’d like instead. Photos are super helpful for damaged items.
We’ll confirm eligibility and, if applicable, send a return label along with instructions.
Gift Returns
Returning a gift from a Small Batch of Friends? We can issue store credit instead of refunding the original payment method — so the gift-giver stays anonymous and you still get something you love.
Still need
help?
Email us and we’ll help you figure out the best option. One business day turnaround, guaranteed.