Help • Returns & Exchanges

Returns & Exchanges

Sometimes it’s not love at first sip (or sniff), and that’s okay. We want you to feel good about every order that lands on your doorstep.

Quick summary: Most non-consumable items can be returned or exchanged within 30 days of delivery. Unopened coffee and other consumables have a 14-day window. Items must be in new, resellable condition.

What You Can Return

Unopened coffee (within 14 days of delivery)
Unopened tea or drink mixes (within 14 days)
Unused wax melts or candles (unburned, unwrapped only to inspect, within 30 days)
Apparel – unworn, unwashed, original tags & packaging (within 30 days)
Mugs, totes, and other merch – unused and undamaged (within 30 days)

Not Returnable

Used or brewed coffee, tea, or drink mixes
Burned candles or partially used wax melts
Final sale, clearance, or marked “non-returnable” items
Gift cards, digital products, and custom or personalized items

Exchanges

Ordered the wrong size hoodie or a scent that’s not your vibe? For eligible items, we’re happy to help you exchange for a different size, scent, or product of equal value.

Exchanges allowed on apparel Exchanges allowed on unused merch & candles

Refunds

Once your return arrives back at our roastery, we’ll inspect it within a few business days. If everything looks good, your refund will be issued to your original payment method.

Refund timing depends on your bank or card issuer (usually 3–10 business days).
Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Our mistake? If we sent the wrong item or it arrived damaged, we’ll cover the return label or replace the item at no cost.
Changed your mind? For fit, preference, or “just didn’t love it,” customers are responsible for return shipping.

How to Start a Return

Email us at support@coocooscoffee.com.
Include your order number and the item(s) you’d like to return or exchange.
Add a quick note about what went wrong or what you’d like instead. Photos are super helpful for damaged items.

We read every message and typically respond within 1 business day with next steps and, if applicable, a return label.

Gift Returns

Returning a gift from a Small Batch of Friends? We can issue store credit instead of refunding the original payment method, so the gift-giver stays anonymous and you still get something you love.

Need extra help?
Email support@coocooscoffee.com and we’ll help you figure out the best option.

For privacy, terms, and other legal details, please visit our legal hub on the site.