Privacy Policy
Plain-English privacy with cozy Coo Coo vibes. This page explains what we collect, why we collect it, and how you can control it.
Who we are
Coo Coo’s Coffee operates the website coocooscoffee.com (the “Site”). This policy covers the Site and any storefronts or pop-ups that link here.
Information we collect
- Order & account info: name, email, shipping/billing address, phone (optional), and order details.
- Payment: processed securely by payment providers; we don’t store full card numbers.
- Support messages: emails, chat, or forms you send us.
- Device & usage: cookies, IP, pages viewed, time on page, basic analytics.
- Marketing preferences: your consent choices for email or SMS (if enabled).
How we use it
- Fulfill and support orders (shipping, updates, returns).
- Improve the Site (troubleshooting, analytics, testing).
- Personalize content (recently viewed, recommendations).
- Send opt-in marketing (you can unsubscribe anytime).
- Prevent fraud and enforce our terms.
Cookies & analytics
We use necessary cookies so the store works (cart, checkout) and optional analytics/marketing cookies to understand how people use the Site and to show relevant offers. You can control cookies in your browser settings and via any banner preferences we provide.
Sharing
We share information with service providers that help run the store (e.g., payment processors, shipping partners, email tools). They may only use your data to provide these services for us. We don’t sell personal information.
Data retention & security
We keep data as long as needed for orders, accounting, and legal obligations. We use reasonable safeguards to protect your information.
Your choices
- Access & edit: update your info via your account or contact us.
- Marketing opt-out: use the unsubscribe link in emails or contact us.
- Cookies: manage via browser settings or our cookie banner (if shown).
Regional rights
If you are in a region with specific privacy laws (e.g., California or the EU/UK), you may have rights to request access, deletion, correction, or portability of your data. To exercise a right, email support@coocooscoffee.com with the subject “Privacy Request.”
Children’s privacy
Our Site is not directed to children under 13, and we don’t knowingly collect personal information from children.
Changes to this policy
We may update this policy to reflect changes to our practices. We’ll post the revised version with a new date.
Effective date: