Privacy Policy

Information we collect

• Order & account info: name, email address, shipping/billing address, phone number (optional), order details and history.
• Payment details: processed by our payment providers (for example, card processors). We don’t store full card numbers on our servers.
• Support & messages: emails, forms, or other messages you send us (including any info you choose to share).
• Device & usage data: IP address, browser type, device info, pages viewed, time on page, approximate location (based on IP), and similar analytics.
• Marketing preferences: your opt-in status and engagement for email/SMS or other marketing channels (if enabled).
• User-generated content (UGC): reviews, ratings, photos, and other content you submit, plus any display preferences (see our UGC Terms).

How we use information

• To process and ship orders, handle returns, and provide customer support.
• To operate, maintain, and improve the Site (including troubleshooting and analytics).
• To personalize your experience (for example, recently viewed items or recommendations).
• To send transactional messages (order updates, account notices).
• To send opt-in marketing messages about products, launches, and offers (you can unsubscribe at any time).
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with legal obligations and enforce our Terms of Service.

Sharing with service providers

We share information with trusted service providers who help us run the store and keep things moving:

• Store platform and hosting (e-commerce engine, site hosting).
• Payment processors (for example, card and digital wallet processors).
• Shipping, label, and fulfillment partners.
• Email and SMS providers (for example, Klaviyo) and review tools (for example, Stamped) if/when used.
• Fraud prevention, security, and performance tools.

These providers may use your information only to perform services for us and are not allowed to use it for their own unrelated purposes. We do not sell your personal information.

Data retention & security

We keep information for as long as needed to:

• Fulfill orders and provide support;
• Maintain business and tax records;
• Meet legal, accounting, or reporting requirements.

After that, we delete or de-identify information where reasonably possible. We use reasonable technical and organizational safeguards to protect your data. No online system can be 100% secure, but we work to keep your information safe.

Your choices

• Access & updates: you can update info through your account (where available) or by emailing support@coocooscoffee.com.
• Marketing opt-out: unsubscribe using the link in our emails or contact us to adjust your preferences.
• Cookies: manage via your browser settings and, where available, our cookie banner or preferences tools.

Regional rights (e.g., CA, EU/UK)

Depending on where you live, you may have additional privacy rights (for example, in California or the EU/UK). These can include the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your information;
• Request portability of certain information;
• Object to or restrict certain types of processing.

California (CPRA): You may have rights to know, correct, or delete certain personal information, and to opt out of some “sharing” for cross-context behavioral advertising. If we provide a “Do Not Sell/Share My Info” link or support Global Privacy Control (GPC), we’ll honor those choices as required.

EU/UK (GDPR): Our legal bases may include contract (fulfilling orders), legitimate interests (for example, site security and basic analytics), consent (for marketing emails and non-essential cookies), and legal obligation (tax and records).

To exercise a right, email support@coocooscoffee.com with the subject line “Privacy Request”. We may need to verify your identity to protect your account.