Privacy
Policy
What we collect, why we collect it, and how you can control it — written in plain language with a cozy Coo Coo vibe.
Plain language, still a legal document. This policy explains our practices, not legal advice. Questions? support@coocooscoffee.com.
We do not sell your personal information. We never have and we never will.
Who We Are
Coo Coo’s Coffee operates coocooscoffee.com (the “Site”) and any related storefronts or pop-ups that link to this policy. This Privacy Policy explains how we handle information collected on the Site and through features we control — including checkout, accounts, reviews, contact forms, and email signups.
Information We Collect
How We Use It
Cookies & Analytics
We use cookies and similar technologies to keep the store running smoothly and to understand how people use the Site. Some are essential; others support analytics and marketing.
You can manage cookies through your browser settings and, where available, through any cookie banner or preferences link on the Site.
Sharing With Providers
We share information with trusted service providers who help us run the store:
These providers may only use your information to perform services for us — not for their own unrelated purposes. We do not sell your personal information.
Retention & Security
We keep information for as long as needed to:
After that, we delete or de-identify information where reasonably possible. We use reasonable technical and organisational safeguards to protect your data. No online system is 100% secure, but we work hard to keep your information safe.
Your Choices
Your Privacy Rights
Depending on where you live, you may have any or all of the following rights over your personal information:
Request a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request that we delete your personal information, subject to legal requirements.
Request a machine-readable copy of certain data to transfer to another service.
Object to certain types of processing, including some forms of sharing for advertising.
To exercise any of these rights, email support@coocooscoffee.com with the subject line “Privacy Request”. We may need to verify your identity to protect your account.
Regional Rights
You may have rights to know, correct, or delete certain personal information, and to opt out of some “sharing” for cross-context behavioural advertising. If we provide a “Do Not Sell/Share My Info” link or support Global Privacy Control (GPC), we’ll honour those choices as required.
Our legal bases may include contract (fulfilling orders), legitimate interests (e.g., site security and basic analytics), consent (for marketing emails and non-essential cookies), and legal obligation (tax and records).
If you have concerns about how we process your data, you also have the right to lodge a complaint with your local supervisory authority.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time as our practices or laws change. When we do, we’ll post the revised version here with a new effective date. Continued use of the Site after changes take effect means you accept the updated policy.