Legal Hub

Terms of
Service

The rules for using the site and placing orders — written in plain language. By using coocooscoffee.com or placing an order, you agree to these Terms.

Plain language, still a legal agreement. This page is written to be clear and human-readable, but it’s still binding. Questions? Email support@coocooscoffee.com.

Bert raises a mug — Coo Coo’s Coffee mascot
Section 1

Acceptance of Terms

By accessing or using coocooscoffee.com (the “Site”) or purchasing from our store, you agree to these Terms of Service (the “Terms”). If you do not agree, please do not use the Site or place orders.

Section 2

Eligibility & Accounts

You must be at least 13 to use the Site, and at least 18 (or the age of majority in your area) to place orders.
You’re responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Please let us know right away if you suspect unauthorized use of your account.
Section 3

Changes to These Terms

We may update these Terms occasionally to reflect changes in our business, products, or the law. When we do, we’ll update the “Last updated” date at the bottom. If you continue to use the Site after changes take effect, you’re agreeing to the updated Terms.

Section 4

Orders, Pricing & Payment

Placing an order is an offer to buy. We may accept or cancel an order at our discretion — for example, if there’s a stock or pricing error.
Prices, promotions, and availability can change without notice. Taxes and shipping are calculated at checkout.
We use trusted third-party payment processors. We don’t store full card numbers on our servers.
If we cancel an order after payment, we’ll issue a refund to your original payment method.
Section 5

Shipping, Risk & Returns

Title and risk of loss pass to you when we hand your order to the carrier.
Delivery timing can vary based on carrier performance and your location.
For return and exchange windows, condition requirements, and what to do if something arrives wrong, see our Returns & Exchanges page.
Section 6

Product Info & Safe Use

We work hard to keep product descriptions, photos, and flavour or scent notes accurate. Minor variations in colour, finish, or packaging can occur.
Brew guides, recipes, and tips are informational only. Always use care with hot liquids, electrical equipment, and sharp tools.
For candles and wax melts, always follow the safety guidelines on the label and on our Candle & Wax Melt Safety page.
Section 7

Promotions, Gifts & Givebacks

Promo codes apply only to eligible items and dates as described in the offer. They can’t usually be combined unless the offer says otherwise.
Gift cards or store credits (if offered) are subject to the terms provided at purchase and may have region or usage limits.
Coo Coo’s Cares: When we display a percent-of-sales pledge on certain products, we’ll summarise the campaign period and totals on our Coo Coo’s Cares page. These purchases are not tax-deductible donations.
Section 8

Reviews & User Content

If you post a review, photo, comment, or other content (“User Content”) on the Site or tag us on social media, you grant Coo Coo’s Coffee a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and share that content in connection with our store and marketing.

You confirm that you own or control the rights to your User Content and that it doesn’t infringe anyone else’s rights. For more detail, see our UGC & Reviews Policy.

Section 9

Acceptable Use

Don’t misuse the Site, interfere with security, or attempt to access data you’re not authorised to see.
Don’t use automated tools to scrape or overload the Site beyond normal shopping and browsing.
Don’t submit false orders, fraudulent chargebacks, or use stolen payment methods.
Section 10

Intellectual Property

The Coo Coo’s Coffee name, logos, product names, artwork (including Bert the gecko and all related characters), designs, text, and other content on the Site are owned by or licensed to us and protected by intellectual property law. You may not use our IP without written permission, except as necessary for normal personal use of the Site.

Section 11

Third-Party Services

We use and link to third-party services — including payment processors, shipping carriers, analytics platforms, and review tools. Those services are governed by their own terms and privacy policies. We’re not responsible for their content or practices.

Section 12

Disclaimer of Warranties

To the maximum extent allowed by law, the Site and all products are provided “as is” and “as available,” without warranties of any kind — express or implied. That includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Section 13

Limitation of Liability

To the maximum extent allowed by law, Coo Coo’s Coffee and our owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products.

Where liability cannot be excluded, our total liability to you for any claim will not exceed the amount you paid us for the product(s) at issue.

Section 14

Indemnification

You agree to indemnify and hold harmless Coo Coo’s Coffee and our team from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the Site.

Section 15

Governing Law & Disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. You agree to the exclusive jurisdiction of the state and federal courts in Florida for disputes that aren’t subject to small-claims court or another process required by law.

Section 16

Contact

Questions about these Terms? Email support@coocooscoffee.com and a real person will read it.

Last updated:  ·  Questions? support@coocooscoffee.com