Bert raises a mug — Coo Coo’s Coffee mascot

Privacy Policy

Plain-English privacy with cozy Coo Coo vibes. What we collect, why we collect it, and how you can control it.

Heads up: This policy explains our practices and isn’t legal advice. Questions? Email support@coocooscoffee.com.

Who we are

Coo Coo’s Coffee operates coocooscoffee.com (the “Site”) and related storefronts/pop-ups that link here. This policy covers data collected on the Site and via features we control (e.g., checkout, account, reviews, support forms).

Information we collect

  • Order & account: name, email, shipping/billing address, phone (optional), order details.
  • Payment: processed by payment providers; we don’t store full card numbers.
  • Support: emails, chats, forms you send us.
  • Device & usage: cookies, IP address, pages viewed, session info, basic analytics.
  • Marketing prefs: your opt-in choices for email/SMS (if enabled).
  • UGC (reviews/photos): content you submit and display preferences (see UGC Terms).

How we use information

  • Fulfill/ship orders; handle returns and support.
  • Operate, secure, and improve the Site (troubleshooting, analytics, testing).
  • Personalize content (recently viewed, recommendations).
  • Send opt-in marketing (unsubscribe anytime).
  • Prevent fraud and enforce our terms.

Cookies & analytics

We use necessary cookies so the store works (cart, checkout) and optional analytics/marketing cookies to understand Site use and show relevant offers. You can manage cookies in your browser and via any cookie banner or “preferences” link we provide.

  • Necessary: required for core features (cart, checkout, account).
  • Analytics: measure traffic and page performance.
  • Marketing: improve relevance of emails/ads you opted into.

Sharing with service providers

We share data with vendors who help run the store (e.g., e-commerce host, payment processors, shipping/label partners, email marketing, reviews). They may use your data only to perform services for us. We don’t sell personal information.

Examples: store platform, payment gateways, shipping/fulfillment, email (e.g., Klaviyo), reviews (e.g., Stamped), fraud prevention, site performance.

Data retention & security

We keep data as long as needed for orders, accounting, and legal obligations, then delete or de-identify it. We use reasonable safeguards to protect information; no method is 100% secure.

Your choices

  • Access & edit: update info via your account or email support@coocooscoffee.com.
  • Marketing opt-out: use the unsubscribe link or contact us.
  • Cookies: manage via your browser and our cookie banner (if shown).

Regional rights (e.g., CA, EU/UK)

If your region grants specific privacy rights, you may request access, deletion, correction, or portability of your data, or object/restrict certain processing.

  • California (CPRA): You may request to know/delete/correct; you can opt-out of “sharing” for cross-context behavioral advertising. If we enable a “Do Not Sell/Share” link or GPC (Global Privacy Control), we’ll honor it.
  • EU/UK (GDPR): Legal bases may include contract (fulfilling orders), legitimate interests (site security/analytics), consent (marketing cookies/emails), and legal obligation (tax/records).

To exercise a right, email support@coocooscoffee.com with subject “Privacy Request.” We may verify your identity to protect your account.

Children’s privacy

The Site isn’t directed to children under 13, and we don’t knowingly collect personal information from children.

Changes to this policy

We may update this policy as our practices evolve. We’ll post the revised version with a new effective date.

Effective date:

Last updated: