Legal Hub —
Plain English,
No Fine Print
All of our policies in one place. No lawyer-speak, no walls of text you’re supposed to pretend you read. If something’s unclear, just ask.
What We’re Committed To
Four documents that cover how we handle your data, how the shop works, and what happens if something goes wrong with an order.
Privacy Policy
What personal information we collect, how we use it, who we share it with (spoiler: as few people as possible), and how cookies and analytics work on this site.
Also covers your rights if you’re in California (CCPA) or the EU/UK (GDPR) — including how to request access, deletion, or a copy of your data.
Read Privacy PolicyTerms of Service
The rules for using the site and placing orders — pricing, payment, shipping estimates, return policy overview, and what happens if there’s a disagreement.
Covers intellectual property (Bert is ours, but you knew that), warranties, and limits of liability. Standard stuff, written clearly.
Read Terms of ServiceUGC & Reviews Policy
What happens when you leave a review, tag us in a photo, or share content involving Coo Coo’s Coffee. How we use it, how we moderate it, and how to request removal.
Short version: we’ll always credit you, never sell your content, and take removal requests seriously.
Read UGC PolicyReturns & Exchanges
Return and exchange windows for coffee, candles, apparel, and merch. What to do if something arrives damaged, the wrong item, or not what you expected.
We try to make this easy. If your order isn’t right, we want to fix it — just reach out and tell us what happened.
Read Returns PolicyPrivacy & Data Requests
You have the right to know what personal data we hold about you, correct it, delete it, or receive a copy of it. These aren’t hoops we make you jump through — they’re a genuine part of how we operate.
To submit any kind of data request, email support@coocooscoffee.com with the subject line “Privacy Request.” We’ll verify your identity and respond as quickly as we can — typically within a few business days.
No forms, no portals, no waiting rooms. Just an email and a real person who reads it.
Ask us what personal data we hold about you and receive a readable copy of it.
Ask us to fix inaccurate or incomplete information we hold about you.
Request that we delete your personal data, subject to any legal retention requirements.
Receive a portable copy of your data in a format you can use elsewhere.
Unsubscribe from marketing at any time — link in every email, or just ask us.