Help & Policies

Legal Hub

Plain-English policies, all in one place. Need help? Email support@coocooscoffee.com.

Policy

Privacy Policy

What we collect, how we use it, cookies & analytics, and your choices (including CA and EU/UK rights).

Terms

Terms of Service

Using the site, placing orders, pricing, shipping, returns overview, IP, warranties, and limits of liability.

Reviews & Photos

UGC & Reviews Policy

How we use reviews, photos, and other content you share with us, plus moderation and removal requests.

Returns

Returns & Exchanges

Return windows for coffee, candles, apparel, and merch, and what to do if something arrives wrong or damaged.

Helpful links

Small Batch of Friends (SBOF) Hub — our community & giving home base.
FAQs — quick answers about shipping, brewing, and more.
Bert’s Coffee Brew Guide — tips for getting the best out of your beans.

Privacy & data requests: To access, delete, correct, or export your personal data, email support@coocooscoffee.com with the subject line “Privacy Request.” We’ll verify your identity and respond as quickly as we can.

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