Welcome to our Small Batch of Answers – where your questions meet our cozy blend of clarity, kindness, and caffeine. If you're wondering how things work around here, you're in the right place. Grab a cup, take a breath, and read on.
If you don’t see your question, just reach out — we’re always happy to help!
Q: What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal. If it's safe and secure, we've likely got it covered.
Q: Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do everything we can! Email us at hello@coocooscoffee.com ASAP.
Q: Do you offer gift notes or gift wrapping?
Currently, we don’t offer gift wrapping, but we’d be happy to include a handwritten note. Just leave us a message at checkout.
Q: How much is shipping?
We offer flat-rate shipping of $7.95 and free shipping on orders $60+. Local delivery is free in select Jacksonville ZIP codes.
Q: Do you offer local delivery?
Yes! If you're in the Jacksonville, FL area and within our delivery zones, we’ll hand-deliver your goodies with love. See eligible ZIP codes →
Q: How long does shipping take?
We typically ship within 2–4 business days. Delivery times vary based on your location, but most packages arrive within 3–7 business days.
Q: Do you ship internationally?
Not yet, but we’re dreaming globally and roasting locally. Stay tuned!
Q: Is your coffee fresh?
Always. We roast in small batches and ship directly from our roastery in Jacksonville, FL to ensure maximum freshness.
Q: How should I brew your coffee?
Each bag includes our recommended brew methods. From drip to Chemex to espresso, we’re here to help you brew your best cup. View our brew guide →
Q: Are your coffees available pre-ground?
Most of our coffees are whole bean to protect flavor, but we offer grind options at checkout for drip, French press, and more.
Q: Are your teas organic or fair trade?
Many of our teas are sourced with care through Tea Spot partnerships. Each product page will note specific certifications.
Q: Can I brew your teas iced?
Absolutely! Our teas are delicious hot or cold. Visit our tea brewing guide →
Q: Who makes your candles?
All our candles and wax melts are hand-poured by Christie, part of the Coo Coo’s Coffee family — made with soy wax, love, and local pride.
Q: Are your candles safe?
Yes, when used correctly! Please read our Candle & Wax Melt Safety Guidelines →. We also include a safety reminder on every product page.
Q: How do your shirts and hoodies fit?
We use premium blanks and list sizing info on each product page. If you're between sizes, we suggest sizing up for a relaxed fit.
Q: Where are your shirts and hats made?
Our apparel is printed and fulfilled through trusted U.S. partners. Some are made to order, so shipping times may vary slightly.
Q: What’s your return policy?
You can view our full Returns & Exchanges page →, but here’s the short version: We want you to be happy. If something’s not right, contact us within 14 days.
Q: Do you offer wholesale?
We do! If you’d like to bring Coo Coo’s Coffee into your café, shop, or office, email us at wholesale@coocooscoffee.com.
Q: Can I collaborate with you?
We’re always open to community-based collaborations, art, music, and good vibes. Drop us a line and let’s talk.
Email us at hello@coocooscoffee.com or message us on Instagram @coocooscoffee — we’ll get back to you faster than your coffee cools off.